Tuesday, May 19, 2009

Manager - Reports Analysis

Directs and coordinates activities of workers involved with analysis of business reports: Plans and directs compilation and updating of cost and control records, utilizing knowledge of reports inventories, usage, cost, distribution, frequency, and operating practices. Coordinates activities of personnel engaged in reports analysis, such as determining necessity of report, simplification of reports format, increasing content effectiveness, and reduction of processing costs. Plans and directs activities intended to develop new or revised reports format, utilizing knowledge of principles and techniques of information and documents management vital records protection, and cost-control practices. Analyzes and evaluates staff recommendations and approves implementation of changes, utilizing knowledge of reports analysis and standardization, managerial processes and systems, budgetary limitations, and organizational policies and procedures.

Manager, Benefits

Manages employee benefits program for organization: Plans and directs implementation and administration of benefits programs designed to insure employees against loss of income due to illness, injury, layoff, or retirement. Directs preparation and distribution of written and verbal information to inform employees of benefits programs, such as insurance and pension plans, paid time off, bonus pay, and special employer sponsored activities. Analyzes existing benefits policies of organization, and prevailing practices among similar organizations, to establish competitive benefits programs. Evaluates services, coverage, and options available through insurance and investment companies, to determine programs best meeting needs of organization. Plans modification of existing benefits programs, utilizing knowledge of laws concerning employee insurance coverage, and agreements with labor unions, to ensure compliance with legal requirements. Recommends benefits plan changes to management. Notifies employees and labor union representatives of changes in benefits programs. Directs performance of clerical functions, such as updating records and processing insurance claims. May interview, select, hire, and train employees.

Saturday, March 14, 2009

What is Management ?

What is management? What do managers do? How do I manage?

These are standard questions that most of us in the management profession have been asked more than once. And questions we asked once in our careers too. Here, then, is a basic look at management, a primer, Management 101 from my perspective.

Art and Science
Management is both art and science. It is the art of making people more effective than they would have been without you. The science is in how you do that. There are four basic pillars: plan, organize, direct, and monitor.

Make Them More Effective
Four workers can make 6 units in an eight-hour shift without a manager. If I hire you to manage them and they still make 6 units a day, what is the benefit to my business of having hired you? On the other hand, if they now make 8 units per day, you, the manager, have value.

The same analogy applies to service, or retail, or teaching, or any other kind of work.

Can your group handle more customer calls with you than without? Sell higher value merchandise? Impart knowledge more effectively? etc. That is the value of management - making a group of individual more effective.
Management starts with planning. Good management starts with good planning. And proper prior planning prevents… well, you know the rest of that one.

Without a plan you will never succeed. If you happen to make it to the goal, it will have been by luck or chance and is not repeatable. You may make it as a flash-in-the-pan, an overnight sensation, but you will never have the track record of accomplishments of which success is made.

Figure out what your goal is (or listen when your boss tells you). Then figure out the best way to get there. What resources do you have? What can you get? Compare strengths and weaknesses of individuals and other resources. Will putting four workers on a task that takes 14 hours cost less than renting a machine that can do the same task with one worker in 6 hours? If you change the first shift from an 8 AM start to a 10 AM start, can they handle the early evening rush so you don't have to hire an extra person for the second shift?

Look at all the probable scenarios. Plan for them. Figure out the worst possible scenario and plan for that too. Evaluate your different plans and develop what, in your best judgement, will work the best and what you will do if it doesn't.

TIP: One of the most often overlooked management planning tools is the most effective. Ask the people doing the work for their input.
Now that you have a plan, you have to make it happen. Is everything ready ahead of your group so the right stuff will get to your group at the right time? Is your group prepared to do its part of the plan? Is the downstream organization ready for what your group will deliver and when it will arrive?

Are the workers trained? Are they motivated? Do they have the equipment they need? Are there spare parts available for the equipment? Has purchasing ordered the material? Is it the right stuff? Will it get here on the appropriate schedule?

Do the legwork to make sure everything needed to execute the plan is ready to go, or will be when it is needed. Check back to make sure that everyone understands their role and the importance of their role to the overall success.

Now flip the "ON" switch. Tell people what they need to do. I like to think of this part like conducting an orchestra. Everyone in the orchestra has the music in front of them. They know which section is playing which piece and when. They know when to come in, what to play, and when to stop again. The conductor cues each section to make the music happen. That's your job here. You've given all your musicians (workers) the sheet music (the plan). You have the right number of musicians (workers) in each section (department), and you've arranged the sections on stage so the music will sound best (you have organized the work). Now you need only to tap the podium lightly with your baton to get their attention and give the downbeat.

Now that you have everything moving, you have to keep an eye on things. Make sure everything is going according to the plan. When it isn't going according to plan, you need to step in and adjust the plan, just as the orchestra conductor will adjust the tempo.

Problems will come up. Someone will get sick. A part won't be delivered on time. A key customer will go bankrupt. That is why you developed a contingency plan in the first place. You, as the manager, have to be always aware of what's going on so you can make the adjustments required.

This is an iterative process. When something is out of sync, you need to Plan a fix, Organize the resources to make it work, Direct the people who will make it happen, and continue to Monitor the effect of the change.

Is It Worth It
Managing people is not easy. However, it can be done successfully. And it can be a very rewarding experience. Remember that management, like any other skill, is something that you can improve at with study and practice.

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NIRMAL S. SHAH - Profile

Nirmal S. Shah

Projects Manager (India Operation)

Ahmadābād Area, India


Process oriented Project Manager with solid good (5 Years) expertise and specialization in different kind of Projects (BPO, LPO and Data Processing); I am handle the process to convert manual process to automation. Always thinking of ways to convert the every manual process automatic by this thought process I am working on Global Project. Endless process of Monitoring and problem solving is my specialty. Giving suggestions to the HODs (Head of Division) and give the highest benefit to company by my skills.

Also managing the team and coordinating with the other support divisions. Ability to handle team of 100+ team members, with multiple projects; Projects Reporting, Analysis of Production an Improvement action also the part of work.


Proficient in third party ITES/BPO and Captive units' operations Non-Voice, Training experience with enhanced People Management, Project Management, Service Delivery, Operations, Quality Assurance, Business Contingency Planning, Team Management, People Management, Motivational Skills, Team Building, Meeting Management, Data Processing, Web Research (Expert), Data Management, Good Team Leader Skill, Analysis Skills (Excellent Skills for Comparative Analysis)

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You can ask your question on Email: niranjshah@gmail.com